Privacy Policy

1. Information We Collect

We collect various types of information to provide and improve our services. This includes:

• Personal Information: This includes your name, email address, phone number, postal address, and any other information you provide to us directly through our website, email, or phone conversations. This is primarily collected when you inquire about our services, book a recording session, or subscribe to our newsletter.
• Payment Information: When you make a payment for our services, we collect payment information such as your credit card details or other financial information. This information is processed through secure third-party payment processors. We do not directly store your full credit card information on our servers.
• Technical Information: We automatically collect certain technical information when you visit our website, such as your IP address, browser type, operating system, referring URLs, pages visited, and the dates/times of your visits. This information helps us understand how users interact with our website and improve its performance.
• Cookies and Similar Technologies: We use cookies and similar technologies (e.g., web beacons, pixels) to collect information about your browsing behavior on our website. Cookies are small text files that are stored on your device and enable us to recognize your browser and remember certain information. You can control the use of cookies through your browser settings. For more detailed information, please refer to our Cookie Policy.
• Audio and Visual Recordings: During recording sessions, we collect audio and, in some cases, video recordings of your performance or session. These recordings are used to provide our recording, mixing, and mastering services. We will obtain your explicit consent before recording any audio or video.

2. How We Use Your Information

We use the collected information for various purposes, including:

• Providing and Improving Our Services: We use your information to provide the audio production services you request, such as recording, mixing, mastering, voiceover, podcast production, and sound design. We also use your information to improve our services and develop new features.
• Communication: We use your contact information to communicate with you about your bookings, projects, and inquiries. This includes sending you updates, invoices, confirmations, and other important information. We may also send you newsletters and promotional emails about our services, but you can opt-out of receiving these communications at any time.
• Payment Processing: We use your payment information to process your payments for our services.
• Website Analytics: We use technical information and cookies to analyze how users interact with our website, identify trends, and improve the user experience.
• Legal Compliance: We may use your information to comply with applicable laws, regulations, and legal processes.
• Protecting Our Rights: We may use your information to protect our rights and interests, such as enforcing our terms of service or defending against legal claims.

3. Data Sharing and Disclosure

We may share your information with the following categories of recipients:

• Third-Party Service Providers: We use third-party service providers to perform various functions on our behalf, such as payment processing, website hosting, email marketing, and data analytics. These service providers have access to your information only to the extent necessary to perform their functions and are obligated to protect your information in accordance with this Privacy Policy.
• Legal Authorities: We may disclose your information to legal authorities if required by law or legal process, such as a subpoena or court order.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.
• With Your Consent: We may share your information with third parties with your explicit consent.

We do not sell or rent your personal information to third parties for marketing purposes.

4. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

• Encryption: We use encryption to protect sensitive information, such as payment information, during transmission.
• Access Controls: We restrict access to your personal information to authorized personnel only.
• Secure Storage: We store your personal information on secure servers and in protected facilities.
• Regular Security Assessments: We conduct regular security assessments to identify and address potential vulnerabilities.

However, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your information.

5. Your Rights

You have certain rights regarding your personal information, including:

• Access: You have the right to access the personal information we hold about you.
• Correction: You have the right to correct any inaccurate or incomplete personal information we hold about you.
• Deletion: You have the right to request that we delete your personal information.
• Objection: You have the right to object to the processing of your personal information in certain circumstances.
• Restriction: You have the right to restrict the processing of your personal information in certain circumstances.
• Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.

To exercise these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe.

6. Cookie Policy

Our website uses cookies and similar technologies. For more information about our use of cookies, please refer to our separate Cookie Policy.

7. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We typically retain client data, including project files and communications, for a period of seven years to facilitate potential future collaborations or revisions. After this period, data is securely archived or deleted.

8. Children's Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at [email protected]. If we become aware that we have collected personal information from a child under the age of 13, we will take steps to delete the information as soon as possible.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post the updated Privacy Policy on our website and indicate the date of the latest revision. We encourage you to review this Privacy Policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

AuroraSound Studios
3400 Fremont Ave N
Seattle, WA 98103
Email: [email protected]
Phone: (206) 555-0123

This Privacy Policy is effective as of October 26, 2023.

Our Data Protection Officer is Eleanor Vance, and she can be reached at the above contact information.